Frequently Asked Questions

What makes Kamato different from other services?

One phrase: Peace of Mind. When our clinicians go home each day they don’t need to spend one second thinking about the financial side of their practice. Kamato clinicians know they are going to get paid for the services they provide, and as a result they can allocate all their time and energy towards what’s important—helping their clients.

Do you interact directly with patients who have financial questions?

We are the main point of contact for patients regarding financial questions. We will communicate with patients via email only. However, we will never make a decision (creating a payment plan for a client behind on payments, etc.) without receiving your approval first.

Do you handle authorizations?

We handle non-clinical authorizations and keep you up to date on all of those developments.

Is it a problem if I have patients with insurance I am not in network with?

No, it’s not! We can always submit courtesy claims on your behalf. If you would like to get in network with more insurance providers, we also offer complete credentialing services.

How does your credentialing service work?

We gather the pertinent information we need from you, and then we take care of the rest. This includes: creating CAQH, submitting and tracking applications and EFT enrollment, and setting up web portal access including Payspan, Availity, Navinet and similar accounts.

What practice management services do you offer?

If you want it done, we can do it. Some examples of practice management services we often provide include: setting up a paperless office with our included EHR software, helping a number of individual clinicians become a recognized group, drafting specific Notice of Privacy Practices and Informed Consent forms, and consulting on HIPAA compliance.

My patients have trouble finding my office the first time. Can you help with that?

Of course! We create a custom welcome email for every clinician that we automatically send to new patients. We include directions, parking information, and anything else you would like.

I would like to accept credit cards. Can you help me with that?

Absolutely! We provide credit card processing capabilities to all of our clients.

How does your patient intake service work?

Our clinicians schedule the new patient, complete a new patient intake form, and email or fax that form to us. We then verify all of the patient’s benefit information with their insurance company and upload it to the clinician’s EHR software before the first appointment. We also email the benefit details to patients before their first appointment to help them understand their financial relationship with you.

Do you handle patient statements?

Of course! We produce them online and let you know when they’re ready for you to review, if you wish. We then take care of all the mailing.

Do you offer patient appointment reminders?

We offer automated appointment reminders via text message. The patient can opt into or out of these reminders at any time, and they will only ever include necessary information including the date and time of the appointment. We will never transmit sensitive personal health information via text message.